Where do you ship?

We ship only within eligible areas of the United States: the 48 contiguous states and the District of Columbia.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO addresses, P.O. Boxes, freight forwarders, or international addresses.

Is shipping free?

Yes. Eligible orders receive free standard shipping.

How long will my order take?

Orders are generally processed in 1–3 business days. After shipment, standard transit usually takes 5–12 business days. Total delivery time is generally estimated at 6–15 business days.

What is the daily order cutoff time?

The order cutoff time is 5:00 PM Eastern Time on business days. Orders placed after the cutoff are processed beginning the next business day.

Can I change or cancel my order?

Contact support@velnorwick.shop as soon as possible. We will try to help before fulfillment begins, but changes and cancellations cannot be guaranteed once an order has been processed or shipped.

What is your return period?

You may request a return within 30 days of delivery. Please contact us before sending anything back so we can provide instructions.

Who pays for return shipping?

For approved returns and exchanges, VELNORWICK pays the return shipping cost.

When will I receive my refund?

Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the returned item.

Do you offer in-person pickup?

No. VELNORWICK is an online-only store. Our company address is not a customer pickup location.

How can I contact you?

Email us at support@velnorwick.com during customer-service hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.